Great wines cellar, faq : Cave-des-grands-vins.com

FAQ: Your Questions, Our Answers

COUNTRIES where Cavedesgrandsvins.fr can deliver

COUNTRIES where Cavedesgrandsvins.fr can deliver

The list of countries

“La Cave Des Grands Vins” can deliver your order worldwide.

Your Cavedesgrandsvins.fr ACCOUNT : Respect of privacy  

What is your Cavedesgrandsvins.fr account?

Your account Cavedesgrandsvins.fr contains the information necessary to process your orders correctly. You are completely in control of the personal data stored in the Cavedesgrandsvins.fr system: You can change them from your account webpage, or ask to have them removed by simply sending an email to :

contact@cavedesgrandsvins.fr

Access your account for : 
Viewing and editing your information  
Viewing and editing the delivery addresses
Changing your password  
Subscribing to the Newsletter  

Tracking your Cavedesgrandsvins.fr orders

How to create my account ?

Visit the "My Account" webpage and fill in the form provided for that purpose or click here.

Why does Cavedesgrandsvins.fr need personal information from me ?

The information you provide when opening your account is used to process your order and to help your participation in the various sections of the site (reviews, testimonials, etc ...).
This information remains strictly confidential and will never be shared nor sold to a third party
Cavedesgrandsvins.fr is registered with the CNIL. It guarantees the respect of your privacy and of your rights under the law of January 6, 1978 relating to Information technology and personal rights.

What is my Cavedesgrandsvins.fr ID, what is my password ?

Your ID (or username) is the email address you provided.
Find your password by clicking on "Forgot password" on the "My Account" webpage. “La Cave Des Grands Vins” will send your password back to you by email. You can change it at any time from within the “My Account” webpage

SERVICES 

How can I contact cavedesgrandsvins.fr ?

A question? A need for more information? Cavedesgrandsvins.fr Customer Services will answer you by mail or by the phone 33 1 43 20 89 38

Cave des Grands Vins
144 Boulevard du Montparnasse
75014 Paris

You can also contact us by clicking "Contact Us" on the website or simply by sending us an email :

contact@cavedesgrandsvins.fr

Is it possible to keep my shopping cart from one visit to another ?

You've made your choice but you do not want to validate it immediately…
No worries! If the product is still available, you will find your cart and your selected items on your next visit.

PRODUCTS AND STOCKS

Where to find detailed information about a product ?

When you browse, click on products that are of interest to you. You can view the bottles from different angles, and access the information sheet that contains the following information :

all about the Domaine
labels, tips for serving the wine and pairing it with Food
detailed information on the wine itself (vines varieties, flavors categories, vintage, type of bottle, ...)

How do I know if the item that I want is available ?

Our policy is simple: all the wines offered on the site are in stock in our differents cellars.

What advantages does Cavedesgrandsvins.fr offer ?

Through our direct relationship with producers and our extensive network of suppliers, “La Cave Des Grands Vins” has the best choice at the best possible price.

There is no minimum order.

MY ORDER

How do I order ?

For selecting wines that are of interest to you. Cavedesgrandsvins.fr offers different search options:

The quick search: Use the search engine to quickly identify the wines matching your criteria, and use the many filters available.

Double entry search :

- Navigate through the website sections and check out our selection
- Navigate through the "Search by" menu and identify the wines that best suit your needs (Origin, Food pairing, Vintages, ...)

Our role is to guide you and to advise you. Each wine from our cellar comes with a very detailed information sheet that includes the leading experts ratings (Robert Parker, Wine Spectator, Stephen Tanzer, Allen Meadows ...) often supplemented by our own appreciations (Note “Votre caviste”) . We strive to satisfy you. If you want more information or advice, contact us directly or leave us a message, we will call you as soon as possible.

Your choice is made? Select your bottle in the information sheet-and click "Add" to fill your shopping cart. Once you have finished shopping, click "Order" and let us guide you through the four stages of the ordering process :

1. Delivery Information: Review the summary of your order and, in particular, the address of delivery.
2. Payment Information: Choose your payment method, a delivery mode; and the billing address. Leave us a comment if you feel like it.
3. Confirm: Enter your payment information.
4. End: The procedure is now complete. You'll soon receive an e-mail with your order number and the order summary.

When will my order be delivered ?

We have our stock on hand, we manage it so that we can offer delivery within 48 or 72 hours in France. A completed order will be packaged and shipped the following morning (working day).
For deliveries abroad, the deadlines vary according to the destination. For more information, contact us !

How do I know that my order has been taken into account ?

On reception of your online order, Cavedesgrandsvins.fr sends you an confirmation email with your order number. You can follow at all times the status of your order by visiting the "My Orders" webpage. You'll then be able to track your order on the site www.coliposte.net using your tracking number.

How do I change or cancel my order ?

You cannot edit the contents of an order that has already been validated. You will have to return the delivery and make a new order.

PAYMENT  

How should I pay ?

Choose your payment method on the page "Payment Information" when ordering.

- Payment by credit card: Select this mode of payment in the "Payment Information" and access the "Confirmation" webpage. Enter your card number, date of validity and the code located at the back of your card.
- Payment by wire transfer

Is Online payment secure ?

Buy from Cavedesgrandsvins.fr with the highest confidence in the safety of the transaction! Cavedesgrandsvins.fr pays full attention to safety issues regarding payment on the Internet. Your bank details are transmitted directly to the server of bank Crédit du Nord. They are fully encrypted with SSL (Secure Socket Layer). They are by no means kept in cavedesgrandsvins.fr systems.

How to use my coupon Cavedesgrandsvins.fr ?

If you were given a promotional code, you can choose to use it when you place an order.

You can always access your coupon codes from any page of the website by selecting "My coupon codes", or directly from the “My Account” webpage.

My promotional code does not work: what should I do ?

Be sure to check the validity date of your promotional code

Observe strictly lower and upper cases in your code, don't add spaces.

If your code works, a text will appear, confirming that your coupon has been taken into account

The codes are not cumulative: if you have several, only one of them may be used when ordering.

Is VAT included in the price ?

VAT is included in the prices of all items offered on Cavedesgrandsvins.fr

THE DELIVERY

My order, delivered to my place, how long does it take & at what price ?

Delivery time is linked to your confirmation order.

1 : France, Corsica, Monaco and Andorre

Between 1 and 3 bottles : 15€
Between 4 and 6 bottles : 20€
Between 7 and 12 bottles : 25€
More than12 bottles : 40€

2 to 3 working days

2 : Europe

Between 1 and 3 bottles : 35€
Between 4 and 6 bottles : 55€
Between 7 and 12 bottles : 75€
More than12 bottles : 75€ 20€ for each bottle more

4 to 8 working days

3 : Canada, United States and Africa

Between 1 and 3 bottles : 70€
Between 4 and 6 bottles : 120€
Between 7 and 12 bottles : 170€
More than12 bottles : 170€ 30€ for each bottle more

6 to 10 working days

4 : Rest of the world

Between 1 and 3 bottles : 95€
Between 4 and 6 bottles : 150€
Between 7 and 12 bottles : 230€
More than12 bottles : 230€ 36€ for each bottle more

6 to 10 working days

Can I have the items delivered to a location other than my home ?

Cavedesgrandsvins.fr “My Account” webpage allows you to save a delivery address different from that of your billing address ... This is ideal for sending gifts to friends, or to receive a wine delivery on a vacation spot!

How can i track my order ?

You can monitor your parcel on the www.coliposte.net website. There, you can enter the package ID number specified on Cavedesgrandsvins.fr ‘”My account” webpage

I have not received my Colissimo ... what should I do ?

The ‘Colissimo Suivi' is generally delivered by ‘La Poste' in two to three days (in France). The adressee's signature is required when the package is deliverd at the address mentioned in the order. In case of absence, ‘La Poste' leaves a note with directions to get the package from them. There is a 15 days period to get the package.   Different situations may occur :

1. If your package is back with "return to sender", our customer service will contact you and eventually send it back.

2. If your package is in store with ‘La Poste', you will be able to get it at the post office where you will be asked to present the package tracking number and a valid ID.

3. If after 5 days you have not received your ‘Colissimo Suivi' nor a note from ‘La Poste', you should check the status of your delivery on www.coliposte.net website and contact us

RETURNING A PACKAGE

Who bears the cost of return ?

The Customer can cancel his order for a period, pursuant to Article L 121-16 of the Consumer Code. This period is of 7 days after the order delivery date. The exchange or the refund of the order will be made within 30 days of receipt of the return of the goods.

The goods must be returned in the original packaging along with the invoice.

The shipping costs will be borne by the buyer.

"La Cave Des Grand Vins" should be informed of the return of the merchandise by e-mail or mail.

How can I return a package ?

Returns should be addressed to “La Cave des Grands Vins - 144Bd du Montparnasse - 75014 France”

The package should contain the invoice, or, at least, mention your name and the order reference number  

If you encounter difficulties to follow the return procedure, please contact us.